Managing Work-Related Violence in Licensed and Retail Premises. A one day course providing practical advice on how to conduct a risk-assessment and what action to take to prevent or control work-related violence. Course content includes legal aspects, development of policy, duty of care, roles and responsibilities, safe method of work, risk-assessment writing and control measures. Target group: any one working in retail management or where there is a likelihood of conflict. Cost £90 per delegate to include certificates of training and a buffet lunch

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